Process Experiments
Avoiding productivity metrics that reward shortcuts
Check productivity targets for shortcuts, inspect quality and displaced work, and revise measures that misrepresent results.
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Process Experiments
Process Experiments
Choosing when to move a long message thread into a decision record
Recognise when a thread needs a findable answer, distinguish pending from settled decisions and record the current outcome.
Process Experiments
Improving team productivity without more activity tracking
Improve team productivity by defining useful results, finding where work stalls and changing the process without adding activity tracking.
Process Experiments
Keeping reusable templates current
Assign a template owner, track change triggers, identify the current version and review the template against real work.
Process Experiments
Measuring a process change before applying it to everyone
Define a trial’s result, implementation and safeguard measures before deciding whether a process change can be used more widely.
Process Experiments
Reducing rework
Find where completed work returns, clarify briefs and completion criteria, time reviews well and address recurring causes of rework.
Process Experiments
Removing an obstacle instead of adding another report
Find the blocked step, choose a remedy that changes it and check whether work can proceed without shifting the problem elsewhere.
Process Experiments
Reviewing whether an efficiency gain simply moved work elsewhere
Trace a process change across every hand-off to find displaced effort, longer queues or added corrections before declaring a gain.
Process Experiments
Stopping an experiment that makes work harder
Set stopping rules, stabilise open work, investigate added burden and decide whether to end or revise a process trial.
Process Experiments
Work process experiments
Choose a work problem, set a bounded process trial, check useful results and unintended costs, then decide whether to keep, revise or stop the change.